Friday, 18 November 2011

Bill Posters Will Be Prosecuted

Growing up I always worried about Bill Posters.

Who was he? What did he do? Did they ever catch him?

If the makers of This Space Available get their way, old Bill may still end up in front of, well, The Old Bill.

Subtitled the Grass Roots Movement Against Visual Pollution,
the documentary depicts activists ‘who want to reclaim the integrity of their cities against an onslaught of visual pollution.’

Cool.

But for one thing.

Why does a film decrying the visual pollution of billboards and commercial messages have a promotional poster?

Bill Posters would be proud.

Stephen Flewell-Smith
Business & Creative Director
THE DM GROUP

Monday, 25 July 2011

Closing the book on brands

One of the benefits of strong brands is their seeming permanence.

We think they’ll be around forever.

But last week we reached the final chapter for one of the world’s global brands.

Borders.

Not only did the doors close on its last Australian store but in the US the 399-shop chain also began liquidation.

It’s a reminder of how fast even big brands can go bad.

We may now think of Borders with the same cynicism we have for Starbucks. But I remember the public’s excitement when Borders launched in Australia in the late 90s.

…a bookshop…a big bookshop…BIGGER than anything we’d seen before…with the latest overseas magazines even…and CDs you could scan and listen to…a bookshop that stays open until midnight…with armchairs…search kiosks…a coffee shop…where you can take a book to read…

It was like a library but better – you could buy the books.

The fact is Borders was truly revolutionary for Australia bookshops (a fact I’m sure the 300 retailers at this weekend’s annual bookseller conference failed to celebrate).

But Borders isn’t the first big brand to disappear from our lives.

In Australia, Bankcard, Ansett and, most recently, Colorado spring quickly to mind. And I know there are many more stories. Good. Bad. Gripping. Roaming. Starting. Ending.

What chapter are you up to in your brand’s story?

Stephen Flewell-Smith
Business & Creative Director
THE DM GROUP

Wednesday, 29 June 2011

Tweaks to stop leaks

Marketers spend a lot of time identifying the perfect customers for their product. Then,with that knowledge embedded into the marketing plan, they set up a communication program to capture those customers.

Of course in a perfect world they would be the only player in a niche market and all the customers would come to them. But those markets are very much the minority so you have to plan to attract customers to your product.

The process the customer goes through in arriving at which product to buy is known as the path to purchase and it has been well defined. One version is the AIDA model – Awareness, Interest, Desire, Action. Each step is a stage along the path.

I’ve used this model as starting point for marketing planning on many occasions over the years and I’ve picked up a few pointers on how to apply it for maximum effect:

Focus on leakage.

As they move from one stage of the process to the next the customer refines a shortlist of brands and products they feel best suit their needs. The trick is to focus on why some brands survive and why others perish at that point.

Look for the positive brand attributes

Look for what the customer likes about your brand. These may be brand attributes that are unique to you or that all successful brands in your category share. Once you know these highlight those attributes in your communications.

Negative brand attributes

Equally important what does the customer see as a negatives. Once you identify these attributes, reduce or eliminate them.

Attributes vary…

You have to go through the same exercise for each stage of the cycle, but what works to avoid elimination at one stage may well not be important to highlight at the next stage. For example ‘green credentials’ might be  important to move your brand from ‘awareness’ to ‘interest’, but a reputation for innovation might be the key to get you to the ‘desire’ stage.

So next time you are looking at your marketing plan take into account these simple points and you’ll notice an increase in the business that goes all the way though to become a sale.

At THE DM GROUP we help many clients define insights that allow them to get the most from their marketing activities. If you’d like to discuss leaks and how we can plug them why not give us a call.

Malcolm Harvey

Client Services Director

Monday, 2 May 2011

From puffin muffins to destroying brands…

iSelect has changed its advertising with a campaign reaching both offline and online.

So whether you love her or hate her, as its seems so many people do,  it’s ‘goodbye’ quirky, bubbly little blonde with the penchant for ‘puffin muffins’ …

… and ‘hello’ portly bald guy in a suit who gets the name of the large lady in his call centre wrong and doesn’t care.

As a brand specialist this ad sent a shiver down my spine. You’d have to be ‘burying heads’ to believe I’m going to be thinking nice things about iSelect after this misguided attempt at humour.

I agree that iSelect needed to do something new, but for me this misfires badly. I get the message that iSelect is not a health fund, I got that from the previous ads. Now I also get the message that iSelect has a culture that rides rough-shod over the feelings of individuals. Their names and feelings don’t matter.

For many people there are few bigger faux pas than getting someones name wrong.

Well actually there is a bigger one. Getting a name wrong, not giving a stuff  and then insisting on using the wrong name over the protests of the victim of your poor manners.

At the DM group we work with many major brands to construct the framework of  their brand strategy and bring their brand personality to life through considered and insightful creative executions on and offline. If you’d like to discuss how we might help you do just that for your brand why not give us a call.

Malcolm Harvey

Client Services Director

Thursday, 21 April 2011

Goodbye Bensons – HELLO ‘Ciggies’

The recent Federal Government announcements on plain cigarette packaging  could mark the end of  40 year war against the tobacco industry. That industry  is up in arms and threatening multi-million dollar law suits. Perhaps evidence of how deeply this latest assault will impact the ‘brands’?

Over the years the tobacco industry has been quite remarkable in maintaining strong brands in the face of restrictions that would have sounded the death knell for other categories.   

In the 1970s tobacco companies were banned from using overtly glamorous or ‘cool’ imagery, so they resorted to an increasingly surreal approach to selling their wares. The result was arguably some of the best press ads and posters of a generation with oblique images of gold pyramids and ripped silk. For a while it seemed that the tighter you squeezed the industry, the more creative it became.

But that’s all about to change, no more ads, no more seductive packaging, no more brands, no more cigarettes.

Result = true happiness? Well perhaps its not that simple.

The fact is that you can take away the brand identity but the need that created the category will remain?

All you are left with is a single, mass market of ‘ciggies’ with similar look, price and taste (just a different name to pay lip service to their origin). It might stop me posing with an expensive brand I think says something about me, but does it stop me smoking? I doubt it. For the vast majority of smokers this is about addiction first and fashion a far distant second.

At the DM group we work with clients to create brands that positively differentiate them from the competition, our successes with  blue chip clients are testiment to our creativity. If you’d like to know more, why not give us a call.

Malcolm Harvey – Client Services Director